“Value add is doing something for the customer, non-value add is doing something to the customer”
- Chris Stanton, Founder
Every process either creates value for the customer or creates unnecessary work. Stanton Consulting applies a pragmatic approach that helps organizations understand the difference by evaluating current-state operations, engaging the people who do the work, reviewing available data, and identifying opportunities to improve process flow, policy, workforce capability, data, and technology.
A structured current-state assessment that brings leadership, support functions, and frontline employees together to understand how work actually happens. The result is a clear picture of current operations, process challenges, and practical opportunities for improvement.
Deliverable: A clear summary of the current state, supporting process maps, key findings, and practical improvement opportunities developed with your team.
Operational Assessments
Process Mapping & Analysis
Develop clear process maps that transform complex operations into a shared visual understanding. By documenting workflow, decision points, handoffs, and operational dependencies, organizations gain clarity into how work actually flows and where opportunities for improvement exist.
Deliverable: Current-state process maps, workflow analysis, documented process observations, and visual artifacts that support improvement planning, training, and organizational alignment.
Once opportunities have been identified, structured improvement efforts help reduce waste, improve consistency, and strengthen operational performance. Projects are scaled to the organization's needs rather than forcing unnecessary long-term engagements.
Deliverable: A practical improvement roadmap, project charter (when appropriate), implementation support, and measurable performance improvements.
Continuous Improvement
Practical mentoring for professionals, supervisors, managers, and continuous improvement practitioners seeking to strengthen their skills in process improvement, Lean Six Sigma, project management, operational leadership, and problem solving. Sessions are tailored to individual goals and grounded in real-world operational experience.
Deliverable: Personalized development plans, practical tools, actionable guidance, and increased confidence in applying operational improvement techniques.
Mentoring
Ready to improve what matters?
Every engagement starts with a conversation. Tell me about your organization and the challenges you're facing. I personally respond to each inquiry within one business day.
Chris Stanton
Founder, Stanton Consulting LLC